Q&A

We will answer the most frequently asked questions from our customers.

【Hotel / Guest rooms】
Do you have room cleaning every day?
During your stay, eco-friendly and like your own home
We want you to have a good time, so please enjoy the staff's access to your room durin…Continue reading
【Hotel / Guest rooms】
Can you see the sea from your room?
The view differs depending on the room.
The view of our hotel is not an ocean view,
Harbor view (port side).
【Access / Parking】
Is there a parking lot?
There are 60 parking spaces on the hotel grounds.
We do not reserve or secure parking spaces.
It will be used on a first-come, first-served …Continue reading
【Hotel / Guest rooms】
I would like a non-smoking room...
All rooms in our hotel are non-smoking.For those who smoke
Please smoke on the balcony.Enjoy the ashtray at the front desk.
Please inquire a…Continue reading
【Others】
Can you send a parcel delivery service?
Yes, it is possible to receive it and it is also possible to ship it.
However, in the case of dispatch, it is only cash on delivery.
In the …Continue reading
【Hotel facilities / Equipment】
What kind of rental equipment do you have?
kitchenware(Free)/rice cooker(¥500 during stay)
Baby crib,Bed guard,stroller
iron,drying rack,DVD player
*Advance reservations are required …Continue reading
【Meals / Restaurants / Bars】
Can I eat in the hotel?
Guests can enjoy the Italian restaurant COCOMIO in the hotel.
【Hotel / Guest rooms】
Do you have sleepwear?
For sleepwear, please ask at the front desk if you wish.
I am giving it to you.Sorry to trouble you, but please ask.
【Hotel / Guest rooms】
What kind of amenities are there in the room?
Body soap/shampoo/conditioner/toothbrush set/T-shaped razor/hairbrush/body towel/face towel/bath towel.

*Pajamas are available for rent at …Continue reading
【Hotel / Guest rooms】
Do you have a safety box in the room?
I am sorry.Is there a safety box in the room
We do not provide.Please manage valuables by yourself.
【Hotel facilities / Equipment】
Do you have a coin laundry?
They are installed on the 3rd and 5th floors.
Detergent is also provided.Please purchase at the front desk.
(50 yen per piece)
【Hotel facilities / Equipment】
Do you have an ice machine?
They are installed on the 3rd and 5th floors.
It can be used for free.
【Information on surrounding area】
Is there a convenience store nearby?
It is located about 2 minutes on foot from the hotel.
【Information on surrounding area】
Is there an ATM nearby?
AEON Chatan Store (AEON Bank, Bank of The Ryukyus, The Bank of Okinawa, Kaiho Bank, Japan Post Bank, Koza Shinkin Bank)
Available.About 10 …Continue reading
【Others】
Can I use a credit card?
The cards that can be used are "DC, Visa, Master, Ginley, JCB".
【Hotel / Guest rooms】
Can I stay with my pet?
I am sorry.Pets cannot be accommodated in the same accommodation.
【Hotel facilities / Equipment】
Can I use Wi-Fi?
Wi-Fi is available throughout the hotel and is free of charge.